At Omeo District Health, we value feedback from patients, residents, clients, families, carers, visitors, and community members.
Your feedback helps us understand what we are doing well and where we can improve. We welcome compliments, suggestions, concerns, and complaints, and we are committed to listening and responding respectfully. See our privacy policy.
Why Your Feedback Matters
Sharing your experience helps us:
Improve the quality and safety of our services
Recognise staff and volunteers for excellent care
Identify opportunities for improvement
Better understand the needs of our community
Ensure we continue to provide person-centred care
Whether your experience was positive or negative, we encourage you to let us know.
Compliments
We are always pleased to hear when a staff member, volunteer, service, or team has made a positive difference.
Your compliments are shared with the people involved and help us recognise and celebrate great care.
Concerns and Complaints
If you are unhappy with any aspect of your care or experience, we encourage you to speak with us.
Raising a concern or making a complaint will not affect the care or services you receive.
We are committed to:
Listening carefully to your concerns
Treating you with respect and courtesy
Responding in a fair and timely manner
Working with you to understand and resolve issues where possible
Using feedback to improve our services
You can make a complaint for yourself or on behalf of someone else with their consent.
Suggestions
We welcome ideas about how we can improve our services, facilities, programs, and the overall experience of patients, residents, clients, families, and visitors.
Sometimes the smallest suggestions can make the biggest difference.
Alternatively, you can:
email us directly at feedback@omeohs.com.au, or
use the form on careopinion.org.au/tellyourstory
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Need Help Making a Complaint?
If you would like support to provide feedback or make a complaint, please let us know. We can assist you to communicate your concerns and access appropriate support services if required.
Family members, carers, advocates, and support people are welcome to assist with the feedback process.
If You Are Not Satisfied With Our Response
We hope to resolve concerns directly with you. However, if you are not satisfied with the outcome, you may contact:
Health Complaints Commissioner (Victoria)
The Health Complaints Commissioner provides a free and confidential service to help resolve complaints about Victorian health services.
Call: 1300 582 113
Website: www.hcc.vic.gov.au
Our Commitment
We are committed to creating a culture where feedback is welcomed, valued, and used to improve the services we provide.
Thank you for taking the time to share your experience with Omeo District Health. Your feedback helps us deliver better care for our community.
Delivers better outcomes for our rural community